FAQ
Frequently Asked Questions
What types of products do you offer?
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a FARFETCH account.
If you create a FARFETCH account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Learn more about our Access loyalty programme
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive FARFETCH email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
Here’s how:
- Choose a category or brand from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
- Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I place an order over the phone?
Sure. Our global Customer Service advisors are happy to assist you with this.
Can I cancel my FARFETCH order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here
You can't add items to an existing order, but you can place a new order for any additional pieces.